Customer Service: Are You Part of the Solution?
Customer Service is not a department, but rather a commitment to “best in class” interaction skills. Whether the brand is yourself or your organizations, it is imperative that you know what is important. During our most recent Coffee, Lunch, & Learn we shared the keys to a “most desired brand” roadmap.
On Friday, March 26, Troy Becktel joined us for a detailed discussion on the topic of: “Are you part of the solution? or Part of the problem?” And the keys to ensure that you are solutions focused.
Troy Becktel has more than 30 years of experience in the RV industry, serving many years as the VP of Service for RV manufactures. As a corporate executive, coach, husband, father, and now grandfather, Troy was blessed with many life-lessons, paving the way to what right looks like. He believes that all situations, even the toughest ones, can help one grow and succeed with perseverance and determination.
View the presentation slides here and watch the full video below:
Event sponsored by Truck System Technologies